Among the posts which accidentally disappeared from the Prisma Dental blog recently was this one. It was such a nice note, I remembered and wanted to put it back up. Thanks to Tiffany for reminding me about it …
Hello There,
Just a note to thank you all for your great support and excellent work on my teeth during my stay in Costa Rica in April. Dr. Rubenstein, a personal thank you for your kindness and excellent help. Everyone back in my pueblo aqui in New Mexico liked my new smile very much.
Your kind staff and expert workmanship in the lab got me the smile I have always wanted. I am doing fine and look forward to seeing you again when I return in the fall.
Warmest wishes to all at Prisma Dental,
Patrick (last name withheld by editor)
When I first considered going to Costa Rica for dental work, I had dozens of questions. I was comparing and contrasting my options; I was nervous about going outside of the United States for major dental work; and after all, I was contemplating spending what was, for me, still a lot of money (though many thousands less than the same work would have cost in the U.S.)
It was the spring of 2004, and Dr. Telma Rubinstein had answers for all of my questions. Thank goodness for e-mail, though we also spoke on the phone several times. I remember noticing that I would sometimes get e-mail from Telma at odd hours — midnight and later. When I got to Costa Rica, I found out that those late night hours were pretty much the only ones she had for corresponding with possible patients. Prisma Dental often stays open into the evening to accommodate patients; and Telma and Josef reasonably liked to have at least a few hours to have dinner with their two terrific kids … so the e-mail box waited, until the very end of the day. It was a crazy life, and I wondered how she did it.
So did Telma.
So I was glad of Prisma’s decision, in 2005, to hire an overseas patient coordinator, Tiffany Kofroth. Now it is Tiffany who handles most of the e-mail and phone calls, in consultation with Telma and Josef — freeing them to spend more time with patients (and to get a little more sleep.)
Tiffany lived in Reading until she was 21 and then moved to Houston, Texas, for three years. She’s a certified and licensed pharmacy technician in the U.S., where she worked for doctors’ offices and in hospitals. (Click on the photo to view larger size.)
“I have been at Prisma almost three years now and I love working here,” she says. She has been married “to the most wonderful husband in the world” for about three years as well. Read the rest of this entry »
